Answered By: Carlee Philpot
Last Updated: Jan 24, 2024     Views: 1431


There are two (2) login screens that you could run into trying to access library resources.


Screen #1



*This means you are trying to access either library databases directly, or materials located within a database. It is verifying you are affiliated with CNM. 



Please make sure you are logging in using your:

  • CNM username - *Your CNM email address without the
  • Password - *Your password should be the same as your CNM email, myCNM, or Brightspace account



Once you are logged in, you will see this screen:


*When you see this page, you are now logged in but need to navigate back to the resource you tried to open.




  1. We recommend trying the Remote (Off-Campus) Access VPN Work Around by going to
    1. Clicking on "VMware Horizon HTML Access"
    2. Clicking on "Open Computer Lab"
    3. Opening a browser (preferably Chrome) and navigate back to the area you were originally trying to access.

*This acts as if you are accessing the library databases through a wired computer on campus.


  1. If you cannot login because you cannot access, yourCNM email, myCNM, or Brightspace:

We recommend resetting your CNM password by either contacting ITS directly at (505) 224-4357, or resetting your CNM password here:


  1. If you have already reset your password and are still unable to login, we recommend:
    1. Closing all extra browsers and tabs on your device
    2. Clearing your cache (also known as clearing your browser history),
    3. Waiting 5 minutes, and then
    4. Trying to login again


  1. If you are still not able to login after following the directions above, please contact us.



Screen #2 


*If you get this screen, you are trying to login to your library account.



Please make sure you are signing in using your:

  1.  CNM ID number. 
  2.  The password you created when you activated your account. 





  1. Not sure if you activated your account yet?  Learn how to activate your account.
  2. Can't remember your password you created?  Just click the "Set / Reset Password" button.


For more information about the catalog, databases, or eBooks, please see Using Library eResources or the eBook Essentials research guide.