Q. How do I login to the catalog, databases, or ebooks from a personal device or off-campus?

There are two (2) login screens that you could run into trying to access library resources.

Screen #1

*This means you are trying to access either library databases directly, or materials located within a database. It is verifying you are affiliated with CNM. 

Please make sure you are logging in using your:

• CNM username - *Your CNM email address without the @cnm.edu
• Password - *Your password should be the same as your CNM email, myCNM, or Brightspace account

Once you are logged in, you will see this screen:

*When you see this page, you are now logged in but need to navigate back to the resource you tried to open.

Troubleshooting:

1. We recommend trying the Remote (Off-Campus) Access VPN Work Around by going to https://virtualdesktop.cnm.edu
   1. Clicking on "VMware Horizon HTML Access"
   2. Clicking on "Open Computer Lab"
   3. Opening a browser (preferably Chrome) and navigate back to the area you were originally trying to access.

*This acts as if you are accessing the library databases through a wired computer on campus.

2. If you cannot login because you cannot access https://virtualdesktop.cnm.edu, yourCNM email, myCNM, or Brightspace:

We recommend resetting your CNM password by either contacting ITS directly at (505) 224-4357, or resetting your CNM password here: https://www.cnm.edu/depts/information-technology-services/its-services-catalog/cnm-login-information.

3. If you have already reset your password and are still unable to login, we recommend:
   1. Closing all extra browsers and tabs on your device
   2. Clearing your cache (also known as clearing your browser history),
   3. Waiting 5 minutes, and then
   4. Trying to login again

4. If you are still not able to login after following the directions above, please contact us.

Screen #2 

*If you get this screen, you are trying to login to your library account.

Please make sure you are signing in using your:

1.  CNM ID number. 
2.  The password you created when you activated your account. 

Troubleshooting:

1. Not sure if you activated your account yet?  Learn how to activate your account.
2. Can't remember your password you created?  Just click the "Set / Reset Password" button.

For more information about the catalog, databases, or eBooks, please see Using Library eResources or the eBook Essentials research guide.